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Refund Policy

We make every effort to achieve full customer satisfaction and for that we take extra care in quality but we do accept refunds request if our valuable customers are not completely satisfied. It can take up to 3-5 business days to investigate the return request.

Who Can Claim?

In following cases, customer can claim refund.

  • Product delivered was damaged during shipping (very rare, we use courier services with special handling to provide your loved ones with best possible experience)
  • Wrong product was delivered (very rare, please contact us immediately and do not use the product - any used product will not be subject to refund)
  • Defective or not fit according to size ordered (very rare, we have complete record of size which is also email to customer at the time of purchase)

Cannot be Refunded

We do not offer refunds on perishable products like Cakes, Flowers, Electronic Items, Sweets, Chocolates, Fast Food Items.
Items that have been shabby, ironed, steamed or washed will not be accepted as returns or exchanges. Clothes that have any stains, emit, body odors or perfume scents, have any kind of iron marks or water stains will not be accepted for returns or exchanges.

Refund Process

Email us about your refund request at [email protected] (we will send you the instructions about sending the gift back)

All refunds are offered in the form of store credit and not greater than the amount paid for the Product. Special shipping cost and customization cost cannot be refunded.

Items can be returned to our office in Pakistan. A minimum of 15% handling fee will be charged for all refunds and exchanges