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Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions please contact our support team by e-mail at [email protected]

Definitions

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means gift4pakistan.com "Website" means the website located at www.gift4pakistan.com or any subsequent URL which may replace it;

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
  • You will notify us immediately of any changes to the Personal Information by contacting our [email protected] by e-mail.
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and / or your Personal Information.

Our rights

We reserve the right to
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;
and / or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for

  1. the privacy practices of such websites,
  2. the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
  3. the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Purchase of products

Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Order Creation and Electronic Contracting

The technical steps required creating a contract between you and we gift4pakistan.com are as follows:

  • You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from our website.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.

The Non-acceptance could be of one of the following reasons:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Complaints

Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery.

All complaints must be made as soon as possible after the delivery date, and up to a maximum of 7 days after. This is very important to allow us to investigate the complaint correctly with the local florists. After this date complaints cannot be investigated.

Order Cancellation

Please note that you are entitled to cancel your order, provided that you must return your order no longer than eight working days after the day on which you receive the Products. Any products returned must be in their original packaging, and unused.

In most cases orders placed to your personal specification we are unable to refund or exchange the product. In that case all refunds or exchange will be made at the discretion of company’s management. If you wish to cancel your order prior to the order despatch. A 15% surcharge is deducted from the total amount as an order cancellation charges and money transfer fee.

Please note that you’re right to return Products does NOT apply to Products which fall into the following categories:

  • Perishable goods (for example Flowers, Cakes and Mithai)
When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order within one hour of it being placed. We regret we are unable to do so after this time.

Description of products

gift4pakistan.com makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, gift4pakistan.com cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor's display of any colour will be accurate.

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Flowers/Cakes

In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. Complaints about the flowers and cakes and any persihable items should register within an hour of delivery. Any complaints after that will not be considered. Due to hot weather, these items needs to keep in cool temperature.
We only cater for overseas for deliveries to Pakistan. We may not accept any credit card transactions for high value items from Pakistan.

High Value Transactions

All high value transactions such as mobile phones and electronics can not be shipped untill transaction has been cleared by the bank. It could take upto 4 to 5 working days. We also varify each high value transaction by calling the person, if you have provided wrong information, that could delay your delivery and delivery will not be made until correct details will be provided by buyer. For any high value transactions, we may also ask for the proof of address and copy of credit card statement used in that tranaction.

News Letters

As part of our customer service offering we provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on new products.

If you wish to subscribe to our newsletter service please send an email to [email protected] stating your request or submit your address in the box provided on our homepage.

Unsubscribe Policy

We strive to only send promotional e-mail to those who want to receive it. If you wish to opt-out of this service, please access the `Unsubscribe` link that is available on all promotional emails. You can subscribe again at any time by following the procedure above.

If you have any questions please email our Customer Services Team at [email protected]